Return & Refund Policy
At 【请替换：店铺名称】, your satisfaction is our priority. If your purchase does not meet your expectations, you may request a return under the following terms.
Return Period
Return requests must be submitted within 14 days of delivery.
Return Conditions
To be eligible for a return, items must meet all of the following conditions:
- Be unused and in their original condition.
- Include the original packaging and all accessories that came with the product.
- Have all applicable labels and components intact.
- Show no signs of damage caused by misuse or improper handling.
- Be securely packaged for return shipping.
Items that do not meet these conditions may be refused and returned to the customer.
Non-Returnable Items
Returns are generally not accepted for the following items:
- Personalized or customized products.
- Digital products or downloadable content.
- Gift cards.
- Final sale or clearance items.
- Products that have been significantly used, altered, or damaged by the customer.
Refunds
After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment.
Please allow 5 to 10 business days for the refund to be reflected by your payment provider, depending on their processing times.
Damaged or Incorrect Products
If you receive a damaged, defective, incomplete, or incorrect product, please keep the item and its original packaging until the issue is resolved. Contact our customer service at 【请替换：客服邮箱】 for assistance.
Return Shipping
Return shipping costs are the responsibility of the customer unless the return is due to an incorrect shipment or a confirmed product defect. Shipping fees are calculated and displayed at checkout for your convenience.
Order Cancellations
You may cancel an order within 12 hours of placing it. To cancel, please contact customer service promptly at 【请替换：客服邮箱】.
Processing and Shipping Times
Return requests are typically processed within 1-3 business days after we receive your item. Shipping time for returns or exchanges is generally 7-12 business days, depending on your location and the shipping method.
If you have any questions about our Return & Refund Policy, please contact us at 【请替换：客服邮箱】.